Terms and Conditions
If you place a new booking with us using credit from a holiday which was cancelled in 2020/21, we will offer additional flexibility on our standard cancellation terms.
Cancellation or transfer by you
If you need to cancel your trip please do so in writing (including email - see our full conditions for details) as soon as possible. Depending on how far in advance you cancel you will be entitled to the following refund:
Up until your balance due date, you can cancel your booking and transfer any payment to an alternative trip, or receive a credit note for the full amount to use against a future booking.
We will ask you to pay your balance on the normal due date* unless it is clear at that point that the trip will not be able to go ahead.
Between your balance due date and 30 days before departure: a 50% refund of the trip price can be made. We will allow you to transfer the remaining amount to an alternative trip, or receive a credit note for the full amount to use against a future booking.
Between 30 days prior and your departure date our normal Terms and Conditions will apply.
This flexibility is offered against your first booking and does not allow your booking to be changed more than once;
If we cancel your booking for any reason we will contact you to discuss all of the options available, including a full refund.
*You can find your balance due date in the Trip Notes for your holiday while making an online booking, or on your invoice.
Excludes the following tours which are subject to our standard terms and conditions:
If you need to transfer any booking to another person or change a person on the booking, you will need to write to us (including by email) with details, at least 7 days before your trip. There may be an administration charge to cover the cost of this transfer or change - see our full conditions for further details. The person(s) who you transfer the booking to will also have to agree to these Booking Conditions.