Our new flexible booking conditions enable you to easily change your holiday booking should your circumstances change for any reason.
While there is still some travel uncertainty around, we want to reassure you that your holiday is financially protected and that you will be well looked after by us. That’s why, in addition to the enhanced safety measures we have introduced on our cycle tours, we’re adapting our cancellation policy to ensure we offer additional flexibility for all new bookings during this time.* See our full terms and conditions here.
Our promise to you…
- If we have to cancel a tour because of COVID-19, you will have the option of a full refund. We’ll only run tours in destinations that are safe and will always follow the most up-to-date government guidance. We will cancel any tours where the FCDO advice advises against all but essential travel.
- You can cancel for any reason before your balance due date** and transfer free of charge to a future date, an alternative destination, or receive a credit note for the full value of your payment.
- Your money is protected by ABTOT, whether as a payment for a specific holiday or as a credit note. This means if you are entitled to a refund this is guaranteed, no matter the circumstances.
In addition, it’s essential that you…
- Have appropriate travel insurance so that if you fall ill and test positive for COVID-19 prior to (or during) your tour, you will be financially covered for cancelling your trip. Please contact our team if you need some advice. In doing so, we can ensure our local communities are impacted as little as possible and can continue to deliver the excellent holidays we know you love. This extended team are predominantly small businesses and our aim is to honour our commitments to them, so we can all rebuild after COVID-19.
*Applies for bookings received before the 31st of January 2021. There are a handful of tours where we are unable to offer this same flexibility. See excluded trips here.
**Balance due dates are usually 30-60 days prior to departure, dependent on the tour. Please check trip notes, your booking confirmation or contact us if you need a hand finding this information.