Saddle Skedaddle Cycling Holidays - Financial Protection and Security
When you book a trip with us we want you to be confident in what will happen to your money, and how you will be treated should everything not going exactly to plan. As a responsible tour operator we work in partnership with two organisations to help protect you in the event of our insolvency or should you have a complaint about the way we have looked after your booking. The Association of Bonded Travel Organisers Trust (ABTOT) provide financial protection to our customers should we not be able to provide your trip due to insolvency. We are also members of ABTA, the UK's travel trade organisation, who provide a code of conduct and are able to help should you not be happy with elements of our service.
In addition we also commit to provide you with some key rights to ensure you get the right experience when booking with Saddle Skedaddle.
Travellers will receive all essential information about the package before concluding the package travel contract.
There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or travel agent
Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs
The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provide for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase the traveller has the right to a price reduction if there is a decrease in the relevant cost.
Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changes significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying and termination fee, where services are not performed in accordance with eth contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
Travellers are also entitled to a price reduction and or compensation for damages where the travel service are not performed or are improperly performed.
The organiser has to provide assistance if the traveller is in difficulty
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel and Linked Travel Arrangements Regulations 2018 for Saddle Skedaddle Limited, and in the event of their insolvency, protection is provided for the following:
- non-flight packages and
- flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Saddle Skedaddle - ABTOT Membership Number 5111.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on +44 (0) 1702 811397 and advise you are a customer of an ABTOT protected travel company.
Saddle Skedaddle Ltd is a Member of ABTA with membership number Y6297. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. The travel arrangements you buy from us aren't covered by ABTAS's scheme of finacial proetection.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: +44 (0) 20 3117 0500 or www.abta.com
Financial Protection: http://abta.com/go-travel/before-you-travel/travel-tips/financial-protection-2